Frequently Asked Questions

• What are my payment options?

You can do your shopping with credit card and debit card (bank card).

• Is there an installment option for my purchases?

Credit card, debit card (debit card) single payment and 6 installments without interest on our site  is offered.

• Do you have the option to pay at the door?

We do not have a payment option at the door.

• How is the security of my personal information ensured during the payment process?

  Online.moremo.com.tr has an advanced security system that ensures information security and prevents unauthorized use of information. All your information is protected with a 128bit SSL security certificate.

• Can I shop from anywhere in Turkey?

  You can order from anywhere in Turkey via elisakids.com.

• Do your prices include VAT?

All prices you will see on our site are VAT included.

• In how many days will I receive my order?

Your order may have different delivery days depending on the product line. Our products in stock will be shipped within 2-3 working days. Our delivery time for special order products varies between 15-30 days.

• What is the shipping fee?

Shipping fee belongs to the buyer.

• Where can I track the status of my order?

You can see the latest status of your order by clicking the My Orders tab on the My Account page.

• What can I do if my order has not arrived?

You will be informed if your order is delayed. But in cases where you do not receive information, info@elisakids.com  You can contact us via our e-mail address and get detailed information about your order.

• Can you send the product I bought abroad?

For this, firstly, the things to be purchased are decided, and then information is obtained by calling us from our number.

• Do you have a store where I can see the products?

You can see our products in our store.